Refund Policy

Because RSLV Systems delivers custom engineering work rather than fixed products, refund terms are structured around project milestones rather than a blanket return policy.

Project-based engagements

Project work is typically invoiced in milestones tied to agreed deliverables. Fees for milestones already completed and delivered are non-refundable. If an engagement is cancelled before a milestone is delivered, any deposit collected for that milestone is refunded on a pro-rated basis for work not yet performed.

Retainer engagements

Retainer fees cover a committed block of engineering capacity for a given period. Unused capacity does not roll over and is not refundable once the period has begun, unless otherwise stated in the client's signed agreement.

Requesting a refund

To request a refund review, contact josefierro@rslvsystems.com with your engagement details. Refund requests are evaluated against the terms of the specific statement of work and responded to within five business days.

Disputes

Any billing dispute should be raised in writing within 30 days of the relevant invoice date. We aim to resolve disputes directly and in good faith before any other action is taken.